How to cancel your Skool membership

TL;DR

If you're a member of someone else's paid Skool community and want to cancel: skool.com → click your avatar (top right) → Settings → Account → Billing → find the community → click Cancel subscription → confirm. You keep access until the end of the current billing cycle. No refund for the unused portion unless you contact the community owner directly.

If you're a community owner and want to stop paying Skool the $99/month platform fee: same path — Settings → Billing — but with the consequence that your community gets paused and members can't access content until you reactivate. Members are not auto-refunded by Skool; you handle that with them.

If you signed up via the iOS or Android app, cancellation still happens on the website, not in the App Store. Skool processes payments through Stripe directly, not through Apple's or Google's billing, so you can't cancel from your phone's subscription manager.

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Cancelling a Skool membership on web (the exact clicks)

1. Go to https://www.skool.com in any browser and sign in. 2. Click your avatar in the top-right corner. A dropdown opens. 3. Click Settings. 4. In the left sidebar, click Account. 5. Click the Billing tab. 6. You'll see a list of every paid Skool community you're subscribed to, plus your own owner subscription if you have one. 7. Find the community you want to cancel. Click the three-dot menu or Cancel button next to it. 8. Skool asks for a reason — pick the closest, or skip if it lets you. Click Confirm cancellation. 9. The subscription status changes to Cancelling — access until [date].

That's the whole thing. You should get a confirmation email within a few minutes. If you don't, check spam, then take a screenshot of the cancelled status and email support@skool.com so there's a paper trail.

A detail people miss: cancelling does not delete your Skool account or your member profile. You stay logged in, you can still browse free communities, and your post history remains visible. If you want a full account deletion, that's a separate flow under Settings → Account → Delete account.

1. 1
   Sign in

   Go to skool.com in any browser and log in to your account.

2. 2
   Open settings

   Click your avatar in the top-right corner and choose Settings from the dropdown.

3. 3
   Go to billing

   In the left sidebar, click Account, then click the Billing tab.

4. 4
   Find the subscription

   Locate the community you want to cancel in the list of active subscriptions.

5. 5
   Cancel

   Click Cancel subscription, pick a reason if prompted, and confirm. The status flips to 'Cancelling — access until [date]'.

6. 6
   Confirm via email

   Check your inbox for the Skool cancellation confirmation email. Save it. You're done.

Cancelling on iPhone or Android

Skool's mobile apps don't bill through Apple or Google. They bill through Stripe directly via the website. That means the App Store and Google Play subscription managers won't show your Skool subscriptions, and there's no in-app cancel button in either mobile app.

To cancel from your phone: open Safari (iOS) or Chrome (Android), go to skool.com, sign in, and follow the same web steps above — avatar → Settings → Account → Billing → Cancel. The mobile site uses the exact same flow as desktop.

This trips a lot of people up because for most subscriptions you'd cancel via Settings → Apple ID → Subscriptions on iOS or Play Store → Subscriptions on Android. With Skool, those screens will be empty for your Skool memberships, which sometimes makes people think they're not subscribed when they actually are. The bill on your card statement comes from Stripe, not Apple or Google, so it shows as 'SKOOL.COM' or similar.

If you can't find the cancel button on mobile because the layout is too tight, request the desktop site in your browser (Safari → AA icon → Request Desktop Website) or just do it on a laptop. Either works.

What happens after you cancel

You keep access until the end of the current billing period. If you paid for August and cancel on August 12, you stay in the community until August 31. After that, your access flips to read-only and eventually to locked, depending on the community's settings.

Your data stays. Posts you made, comments you left, lessons you completed — none of it gets deleted. If you rejoin later, you pick up where you left off, including your level and points.

You don't get a refund automatically. Skool's default policy is no pro-rated refund for the unused portion of the month or year you already paid. If you bought an annual plan in March and cancel in May, you don't see your money back for the remaining 10 months unless the owner offers a refund out of pocket.

The community owner gets notified. When you cancel, the owner sees a 'cancelling' or 'cancelled' tag on your member profile. Many owners run automated win-back DMs at this point — which is exactly the kind of automation that platforms like tools4skool add on top of vanilla Skool with their Churn Saver feature (a 60-second recovery DM the moment cancellation is detected). Worth knowing why you might suddenly hear from the owner.

Your card stops getting charged. Skool sends one final email confirming the cancellation. If you see another charge after the period end, that's a billing bug — screenshot it and email support@skool.com immediately.

Refunds — what's policy and what's negotiable

Skool's official platform policy: no automatic refunds. The 14-day trial covers the platform fee for owners; member subscriptions don't have a built-in trial unless the community owner created one.

That said, refunds happen all the time — they're just owner-discretionary, not Skool-issued. The flow is: you cancel, then you message the community owner directly (use the Skool DM, not email) and ask for a pro-rated refund. Most reasonable owners refund the unused portion if you cancel within a few days of being charged. Annual subscriptions are much harder — owners are reluctant because they often spent that money on ads or operations.

If the owner refuses and you believe you were charged in error (double-billed, never given access, etc.), Skool support will mediate. Email support@skool.com with screenshots of the charges, the cancellation confirmation, and any DM thread with the owner. They'll usually honor a refund within 5–10 business days for clear billing errors.

Last resort: a chargeback through your card issuer. This works but it's nuclear — Skool may ban your account for chargebacks, especially for legitimate subscriptions where you accessed the content. Use it only if you genuinely can't get a response.

If you're the Skool community owner cancelling the $99 platform fee

Different flow, same place. As an owner, your $99/month platform fee is the subscription you're cancelling. Path: skool.com → avatar → Settings → Account → Billing → find the owner subscription (it shows your community handle) → Cancel.

What happens next: at the end of your current paid period, your community is paused. Members can't post or access lessons. You can't access the admin dashboard fully. Member subscriptions to your community continue to bill, which is awkward — most owners pause incoming payments first by setting the community to 'Free' or 'Closed' before cancelling Skool.

If you reactivate within a grace period (usually 30–60 days), all your data — members, posts, courses, levels, leaderboard — is intact. After that, Skool may delete the community. The data isn't recoverable past that point, so if there's any chance you'll come back, reactivate before the grace period ends.

Owners who cancel often do so because the manual work got overwhelming, not because the platform is bad. If that's you, the fix is usually automation — auto DM sequences, scheduled posts, churn alerts — which is what tools4skool was built for. Free plan covers 1 sequence and 20 DMs/day. The $59/mo Pro plan paid for itself in 2 weeks for Kate Capelli, who reported $4,000 in saved MRR.

Before you cancel — three reasons people regret it

Most cancellation regret falls into three buckets, and it's worth at least scanning these before you click confirm.

One: you cancel during the slow phase. Communities cycle. The week you decide "this isn't worth it" is often a quiet week between cohorts or events. If the calendar shows a live call or new module dropping in 7 days, just pause and check back.

Two: you didn't use the resources. Most members use 5–15% of what's available. The classroom probably has a course you forgot about. The DM channel probably has the owner offering free 1:1 calls. Spend 20 minutes scrolling Classroom and Calendar before you cancel — there's usually one thing you missed.

Three: the community has a re-engagement program. Many active owners run sophisticated win-back sequences. If you're a member who's been quiet for 30+ days, you'll often get a personalized DM asking what's missing. That conversation alone solves most cancellations. Owners running tools4skool can detect a churn-risk score above 70 and trigger a DM automatically — which is why some communities feel weirdly responsive right when you're losing interest.

If none of that applies, cancel guilt-free. Your subscription, your call.