How do I find my account on the Skool mobile app?

Open the Skool app on iOS or Android, tap the bottom-right tab which shows your profile picture, then tap the gear icon at the top right. That gear is the entry to Settings — the same Settings page you would see on the web. You can manage notifications, password, profile photo, and active memberships from there. Some advanced billing actions (especially cancelling annual subscriptions) may route you back to the web app.

Can I delete my Skool account?

Yes, but with a caveat. Skool offers an account deletion option in Settings; deletion removes your profile, posts, and DMs from the platform. Active paid memberships should be cancelled first to avoid a final billing cycle. Deletion is not instant in all cases — Skool retains data for a recovery window for security and abuse-prevention reasons. If you want to delete, also revoke any third-party app permissions you may have granted (Google sign-in token, etc.).

Can I have two Skool accounts with the same email?

No. Skool enforces one account per email. If you signed up with email + password and later tried Google sign-in with the same email, you may end up with two accounts on different identifiers — that is rare but happens. Contact Skool support to merge or to clarify which account holds which subscriptions. Avoid creating duplicates intentionally; you cannot transfer paid memberships between accounts.

Where do I update the credit card I use for Skool memberships?

Settings → Payments. Add a new card, then set it as default. Existing subscriptions will renew on the new card from the next cycle. If your current card has already failed, updating it usually triggers an immediate retry. Skool runs payment recovery in the background; community owners using churn tooling like tools4skool can also DM members proactively when a card fails, before the membership cancels.

Does the Skool 21 community have admin rights over my account?

No. A community owner can remove you from their community, mute you, or refund your membership, but they have no access to your account credentials, your other communities, your password, or your billing details. Your Skool account belongs to you. The community owner's tools — including any third-party tools they use — only affect the membership they own, not your overall Skool identity.

Skool 21 My Account: Where to Find It and What's Inside

On this page

TL;DR
Where 'My Account' lives
What you can change
Membership and billing
If you are an owner, not a member
FAQ

TL;DR

Skool gives every user one account that works across every community they join. There is no special 'Skool 21 account' — if you are a member of a community called Skool 21, your account settings are the same as for any other Skool community you are in. To find them, log in at skool.com, click your avatar at the top right, and pick Settings. From there you manage your name, profile photo, bio, email, password, notification preferences, and the membership status of each community you have paid for. Each membership is billed and cancelled separately. The mobile app surfaces the same controls under your profile tab. If something feels missing — like detailed CRM, tags, or analytics — that is because Skool keeps the account surface small on purpose.

Start your own Skool community in 60 seconds.

14-day free trial — no card required. Most community owners decide whether Skool fits within the first week.

Start Skool free trial →

Where 'My Account' lives in Skool

Web: log in at skool.com, click the small avatar at the top right of any page, and choose Settings. You will land on a tabbed page that holds your account profile, notifications, payments, and other settings. Mobile: open the Skool app, tap the bottom-right tab (your profile), then tap the gear icon. The mobile app exposes the same settings as the web app for almost everything, with one exception: some advanced subscription cancellations route you back to the web. Notice that 'My Account' is not branded with a community name. Skool does not have per-community accounts; it has one user record per email, and that user record participates in zero or more communities. The community itself does not own your account.

What you can change in Settings

Inside Settings → Account, you control your name, profile photo, bio (visible inside every community you are part of), email (changing this affects login), and password (only if you signed up with email; Google-signed-in accounts manage password through Google). Settings → Notifications controls per-community email and push notifications — useful if you joined a noisy community and want digests instead of every-post pings. Settings → Payments shows your saved cards and recent receipts. There is no 'delete profile photo from one community only' option; your profile is global to Skool. The bio is also global. If you want to look different in different communities you cannot — Skool's account model is one identity per user.

Membership and billing inside My Account

If you have paid memberships in multiple Skool communities, each one is its own subscription, billed separately to your card. Inside Settings → Payments → Active Memberships, you see them listed with the next renewal date and a cancel option. Cancel one and the membership stays active until the end of the current period; you do not get pro-rated refunds, which is consistent with most SaaS norms. Refund requests go to the community owner, not Skool — Skool processes the cancellation but the owner runs the refund decision. If you are a community owner reading this and you are tired of manually replying to cancel-and-refund DMs at 11 pm, an automation layer like tools4skool's Churn Saver fires a 60-second recovery DM the moment a cancellation request comes in. Operators using it report meaningful save rates — Kate Capelli reported $4,000/mo in extra revenue from this single flow at a $59/mo Pro plan, a 7,000% ROI.

If you are an owner, not just a member

Owners of a Skool community have a second surface beyond the personal Settings page: the community Settings, accessed by clicking the community name in the left sidebar and choosing Settings. This is where you control the community's About page, pricing, visibility, classroom, calendar, and rules. None of it lives under 'My Account'. Your personal account holds your identity; community settings hold your business. The two are intentionally separated. Owners also get a Members tab that lets them see all paying members, with basic search and filter — but no tags, no churn risk score, no segmentation. That is the gap most operators fill with tools4skool, which adds member tags, a Kanban CRM pipeline, churn risk, comment mining, and exports as a Chrome extension layered over the existing skool.com session. Nothing about the personal account changes; you just gain the operational tooling Skool itself does not ship.

Stop leaving DMs, churn, and revenue on the table.

tools4skool plugs the holes Skool ships with. Free plan forever, paid tiers from $29/mo.

Book a demo →

30-second form · no credit card · we email when access opens

Frequently asked

No. Skool uses one account per email across every community you join. If 'Skool 21' is the name of a community you are a member of, your account is the same one you would use to join any other Skool community. There is no separate registration, no separate password, and no separate billing portal for individual communities — just one Skool identity that participates in many groups.